Refund Policy
Last updated:
1. Overview
At biohub.fyi, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for our subscription services.
2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Technical issues preventing service usage
- Service unavailability for extended periods
- Billing errors or duplicate charges
- Subscription cancellation within the first 14 days
3. Refund Process
Requesting a Refund
To request a refund, please contact our support team with the following information:
- Your account email address
- Subscription plan details
- Reason for refund request
- Date of purchase
Processing Time
Refund requests are typically processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
4. Non-Refundable Items
The following are not eligible for refunds:
- Usage of premium features after the 14-day refund period
- Custom domain purchases
- Additional services or add-ons
- Subscription renewals after the initial purchase
5. Partial Refunds
In certain cases, we may offer partial refunds based on the unused portion of your subscription. This is determined on a case-by-case basis and depends on the specific circumstances of your request.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
7. Contact Us
If you have any questions about our Refund Policy, please contact us